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HR Generalist

Remote and Office

Job Type

About the Company

Ukheshe and EFT Corporation have recently merged to bring together the best of both worlds; innovation and agility of BaaS solutions, and robust payment solutions infrastructure to offer unparalleled fintech services across Africa. Our two companies, now trading as EFTCorp are poised to redefine the landscape of digital transactions and payments, empowering financial institutions and driving meaningful impact across emerging markets in Africa.

We believe that being bold, curious, having an entrepreneurial mindset, purposeful collaborations and diversity and inclusion are just some of the hallmarks associated with building great teams. We innovate through a culture of ownership, being human and valuing our people's voice and perspective while creating an opportunity for them to become the best version of themselves and thrive personally and professionally

What we are looking for

Human Resources Generalist

About the Role

Role Purpose:

Human Resources Generalist reporting directly and playing a deputy role to the Group Human Resources Operational Manager, will play a critical role in overseeing and managing the day-to-day operations of the HR department for the EFT Corporation. You will collaborate with leadership, HR team members, and various departments to ensure effective and efficient development and implementation of HR processes, policies, and initiatives. Your role is pivotal in creating a positive and productive work environment, fostering employee engagement, and ensuring compliance with labour laws and regulations. This role requires a high level of due care, confidentiality and attention to detail.

HR Process Management:

  • Drive the design, implementation and optimization of HR processes, policies, and procedures in collaboration with HR team members and leadership.

Employee Relations:

  • Liaison with employees on any HR-related queries, ensuring all queries are effectively managed, documented and closed out.

  • Foster a positive work environment by promoting open communication and addressing employee needs.

  • Support and drive adherence to HR policies, process and procedure.

  • Employee liaison for company benefits.

  • Performance management process support -Clear understanding of performance management process with active Business support.

  • Provide operational support for all HR related matters.

Performance Management:

  • Driving the Implementation and management of performance appraisal processes, providing guidance to managers on performance reviews and feedback.

  • Identify professional development opportunities and support career growth

    initiatives for employees. Support execution of PDP (Personal Development

    Process) and identify professional development needs on organizational and

    departmental levels based on PDP results.

HR Administration:

  • Employee Records Management- Maintain accurate, up to date and complete employee records including:

    • Employee database - employee information such as personal details, job titles, salaries, benefits, and performance reviews and any other business relevant information:

      • Employee records aligned with document control standards, policy and


      • Employee records adhere with in region labour reporting requirements

      • Employee records support global stakeholder reporting requirements.

      • Employee assets register and ensure insurance is in place aligned with

        standard practice.

    • Employee Lifecycle Administration.

      • Preparation of approved HR documents, including but not limited to

        employment contracts, increase letters, bonus letters, promotion letters,

        exit letters and any other HR documentation.

      • Drive approval of HR documents with authorised signatories.

      • Store documentation aligned with document control standards, policy

        and procedure.

    • HRIS System Administration - Ensure HRIS Systems are aligned with approved Policies, Process, procedures to support effective enablement (e.g. Leave System updates with leave types, days, hierarchy etc).

    • Reporting Administration & Distribution - collection of data to support accurate,

      on time report requirements:

      • Stakeholder reports.

      • Staff turnover.

      • Grievance.

      • Leave.

      • Operational reporting.

      • Performance Metrics.

      • Employment Equity reporting.

      • Other HR ad-hoc or monthly reports.

    • Third party service provider management.

    • Employment Equity administration.

    • Maintain EFT Corporation emails, signatures for individual team and groups,

      ensuring Appropriate updates for onboarding and offboarding, including email


Benefits and Compensation:

  • Collaborate with finance and leadership to manage employee compensation, benefits programs, and rewards systems.

  • Keep abreast of industry trends to ensure the organization remains competitive

    in terms of compensation and benefits.

Statutory Compliance and Legal Matters:

  • Stay updated on labour laws and regulations to ensure the organization's HR practices are following all relevant regulatory authorities.

  • Manage documentation related to HR processes, contracts, and legal requirements.

  • Monitor HR process compliance and standards.

  • Submission and record keeping of regulatory reporting (globally) - on time accurate submission of required regulatory reporting.

  • This includes, but is not limited to the following statutory reporting in South Africa:

    • Annual Employment Equity Report.

    • Annual Skills Development Report – SETA.

    • Annual Workplace skills plan and Annual training report.

    • BEEE Verification.

  • This includes any in region statutory reporting.

  • Ensure third party service provider compliance where outsourced.

  • Register with appropriate registered bodies and / or external stakeholders as

    reliable sources of labour and employee related regulation.

  • Engage and attend workgroups with external stakeholders as well as with the

    Regulatory Authorities.

  • Communicate updates to the HR and group operations team and drive internal

    process to effect changes where relevant:

    • Identify changes.

    • Notify appropriate teams.

    • Verify that the change has been implemented.


  • Manage end to end Operational Recruitment process including the management of careers website recruitment process within Business SLA’s.

  • Support recruitment by participating in job advertisement, candidate selection and interviewing.

  • Coordinate with the interviewee and schedule the interview appointments.

  • Conduct and verify background checks and employment eligibility


  • Draft offer letter.

  • Facilitate and drive digital signing of offer.

HR Operations:

  • Employee Onboarding & Offboarding:

    • Prepare paperwork and schedules for a smooth new-hire onboarding

      process, at least two weeks in advance of new joiners start date, coordinating with cross-functional departments to deliver an exceptional

      onboarding experience.

    • Ensure adherence to the onboarding/offboarding policy, process and procedures.

  • Assist in case preparation and investigations for CCMA and Labour dispute


  • Support HR Projects and Initiatives.

    o HR Training & Development - Provide training and support for HR policies,

    procedures and programs.

  •  Training Registers - Maintain Cross company training registers, invoices and

    certificates aligned with document control standards and group processes.

Way of Work:

  • Use of proper punctuation, UK English grammar and spelling.

  • Ensure all documents, correspondence etc. are formatted correctly, are neat

    and accurate.

  • All activities are completed with due care and align with accuracy and quality


  • Obtain necessary approvals for legal/compliance activities aligned with


  • Identify and / or confirm relevant timeframes / deadlines applicable to the task

    at hand.

Time-Sheet Management:

  • Time tracking must be completed on a daily/weekly basis in Jira (Tempo).

  • Accurate project codes must be allocated to each line item.

  • Employee must track a min of 8 hours per workday.

Business Risk Management:

  • Compliance with company policies and procedures.

  • Complete all periodic mandatory policy and security training in accordance

    with EFT’s guidelines.

  • A risk mindset must be applied, and any business risks must actively raise with the

    Business Risk Manager and report to the Chief Risk and Compliance Officer.

Country of Employment: Group role based in Africa.

Country where services will be rendered: The nature of this role may require the individual to provide services across different entities within the EFT Corporation Group as and when required. This could involve temporary assignments, projects, or responsibilities that extend beyond the specific entity to which the individual is initially assigned. The willingness to adapt and contribute to the broader objectives of the group is essential for success in this role.


What you need to succeed:

  • Bachelor’s degree (or equivalent) in Human Resources (HR), Business

    Administration, or related field.

  • Proven success delivering within an HR department.

  • 3-5+ Years in HR Operations, analytics and project management preferably in

    the technology or fintech industry.

  • Strong understanding of labour laws, regulations, and HR best practices.

  • Excellent communication, interpersonal, and negotiation skills.

  • Proficiency in HR software and tools for recruitment, performance management,

    and data analysis.

  • Demonstrated leadership abilities and the capability to effectively manage a


  • Problem-solving skills with the ability to handle complex and sensitive situations.

  • Exceptional organizational skills and attention to detail.

  • Knowledge of principles and procedures for personnel recruitment, selection,

    training, compensation and benefits, labour relations and negotiation.

  • Knowledge of business and management principles involved in strategic

    planning, resource allocation, human resources modelling, leadership

    techniques, production methods, and coordination of people and resources.

  • Knowledge of Labour legislation, Labour procedures, and Codes of Good


  • Effective Team contributor.

  • Communicate Effectively: Excellent communication skills are crucial for

    conveying policies, procedures, and changes to the HR team, as well as

    effectively communicating with employees, management, and other


  • Energised by Challenges: HR operations involve handling a variety of complex

    issues. An HR Generalist should be proficient at identifying problems, analysing

    situations, and finding creative solutions that align with both company policies

    and employee needs.

  • HR operations involve numerous tasks that often have strict deadlines: Effective

    time management skills are essential to ensure that all tasks are completed on


  • Proactively: Assisting with the management various HR processes, from

    recruitment to benefits administration, requires proactivity and strong

    organisational skills to ensure smooth operations and compliance with legal


  • Attention to Detail: HR processes often involve sensitive data, contracts, and

    legal documents. Attention to detail is essential to prevent errors and maintain

    accuracy in all HR operations.

  • Understanding of market structure & dynamics: The HR landscape is constantly

    evolving due to changes in laws, regulations, and industry trends. An HR

    Generalist should be adaptable to these changes and able to adjust strategies

    and processes accordingly.

  • Conflict Resolution: HR operations can involve managing conflicts between

    employees or between employees and management. Effective conflict

    resolution skills are essential to maintain a harmonious work environment.

  • Ethics and Trust: Handling sensitive employee information and making decisions

    that affect employees' well-being requires a strong sense of ethics and integrity.

  • Analytical Skills: Increasingly, HR operations are relying on data-driven insights to

    make informed decisions. Basic data analysis skills can help an HR Generalist

    identify trends, track key performance indicators, and improve processes.

  • Passion for Customer: Employees are the "internal customers" of the HR

    department. A customer service-oriented approach helps in aiding, answering

    queries, and resolving issues promptly.

  • Passion for Technology: Many HR processes are managed through software and

    digital tools. Familiarity with HR management systems and other relevant

    software is beneficial for efficient operations.

Purposeful Impact. Client Focus. Doing the Right Thing, Cultivating Excellence. Teamwork.

We are an Equal Opportunity employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, neurodiversity or disability - whoever you are, if you’re curious, relentless and customer-obsessed, we want to hear from you.

EFT Corporation does not accept unsolicited resumes from search firms/recruiters. EFT Corporation will not pay any fees to search firms/recruiters if a search firm/recruiter submits a candidate unless an agreement has been entered into concerning the specific open position(s). Search firms/recruiters offering resumes to EFT Corporation on an unsolicited basis shall be deemed to accept this condition, regardless of any other

provision to the contrary.

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