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Ukheshe Technologies' PAIA Manual

Promotion of Access to Information Act ( Act 2 of 2000)



Introduction to Ukheshe Technologies

 This private body is software development company that provides services to various corporate clients and their individual clients.

Particulars in Terms of the Section 51 Manual

1. Contact Details 

Ukheshe Technologies Pty Ltd and its subsidiaries


  • Designated person / Information officer: Paul Carter-Brown and Richard Good (Deputy Information Officer)

  • Street address: 1st floor, Golfers Place, Design Quarter, cnr William Nicol & Leslie street, Fourways, 2055

  • Postal address: N/A

  • Telephone number: 010 444 0040

  • Fax number: N/A

​2. The Section 10 Guide on how to use the Act

The Guide is available from the South African Human Rights Commission. Please direct any queries to:


The South African Human Rights Commission PAIA Unit

The Research and Documentation Department Private Bag 2700

Houghton 2041

Telephone: 011 877 3600

Fax: 011 403 0625



3. Records Available in terms of any other legislation 

  • Basic Conditions of Employment Act No. 75 of 1997 Collective Investments Schemes Control Act No. 45 of 2002 Companies Act No. 71 of 2008

  • Compensation for Occupational Injuries and Health Diseases Act No. 130 of 1993 Consumer Protection Act No. 68 of 2008

  • Employment Equity Act No.55 of 1998

  • Financial Advisory and Intermediary Services Act No. 37 of 2002 Financial Intelligence Centre Act No. 38 of 2001

  • Financial Institutions (Protection of Funds) Act No. 28 of 2001 Financial Services Board Act No. 97 of 1990

  • Financial Services Ombud Schemes Act No. 37 of 2004 Friendly Societies Act No. 25 of 1956

  • Income Tax Act No. 58 of 1962

  • Insurance Laws Amendment Act No. 27 of 2008 Labour Relations Act No. 66 of 1995

  • Long-term Insurance Act No. 52 of 1998 Medical Schemes Act No. 131 of 1998

  • Occupational Health and Safety Act No. 85 of 1993 Pension Funds Act No. 24 of 1956

  • Prevention of Organised Crime Act No. 121 of 1998

  • Protection of Constitutional Democracy against Terrorist and Related Activities Act No. 33 of 2004

  • Security Services Act No. 36 of 2004 Short Term Insurance Act No. 53 of 1998 Skills Development Act No.97 of 1998

  • Skills Development Levies Act No. 9 of 1999 Unemployment Contributions Act No. 4 of 2002 Unemployment Insurance Act No. 63 of 2001 Value Added Tax Act No. 89 of 1991

4. Access to records held

i. The latest notice regarding the categories of records, which are available without a person having to request access in terms of this Act in terms of section 52(2):


Not applicable. Some brochures, pamphlets and documents related to the business of the private body are available without cost.

ii. Records that may be requested:


  • License of product categories

  • Minutes of management meetings

  • Minutes of staff meetings

  • General correspondence

Human Resources: 

  • Employment contracts

  • Mandates

  • Policies and procedures

  • Training

  • Remuneration and benefits policies and records


  • Production records

  • Compliance manual – FAIS

  • Compliance reports

  • Complaints procedures

  • Contractual agreements with suppliers

  • Procedures manual - FICA

  • Records of advice

  • Register of key individuals

  • Register of representatives

  • Register of non-compliance

  • Record of continued compliance by representatives

  • Register of premature cancellation of products

  • Clients


  • Accounting and audit records

  • Financial statements

  • Assets inventory

iii. The Request Procedures:

Form of Request (Annexure A)

The requester must use the prescribed form to make the request for access to a record. This must be made to the designated person / Information officer as indicated above. This request must be made to the address, fax number or electronic mail address.


The requester must provide sufficient detail on the request form to enable the designated person / Information officer to identify the record and the requester. The requester should also indicate which form of access is required. The requester should also indicate if any other manner is to be used to inform the requester and state the necessary particulars to be so informed.


The requester must identify the right that is sought to be exercised or to be protected and provide an explanation of why the requested record is required for the exercise or protection of that right.


If a request is made on behalf of another person, the requester must then submit proof of the capacity in which the requester is making the request to the satisfaction of the designated person / Information officer.

Fees (Annexure B)

A requester who seeks access to a record containing personal information about that requester is not required to pay the request fee. Every other requester, who is not a personal requester, must pay the required request fee.


The designated person / Information officer must notify the requester (other than a personal requester) by notice, requiring the requester to pay the prescribed fee (if any) before further processing the request.


The fee that the requester must pay is R50-00. The requester may lodge an application to the court against the tender or payment of the request fee.


After the designated person / Information officer has made a decision on the request, the requester must be notified in the required form.


If the request is granted then a further access fee must be paid for the search, reproduction, preparation and for any time that has exceeded the prescribed hours to search and prepare the record for disclosure.

Other Information as may be Prescribed 

The Minister of Justice and Constitutional Development has not made any regulations in this regard.

Availability of the PAIA manual 

The manual is available for inspection at our offices free of charge. Copies are also available with the SAHRC and on the private body’s website (if any).

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