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Full Time

Social Media Manager

Flexible Hybrid Working Model

Job Type

Full Time

About the Company

At Ukheshe, we’re known as a global, market-leading fintech enabler, and through our innovative technology, we are changing the world of payments. We believe that being bold, curious, having an entrepreneurial mindset, purposeful collaborations and diversity and inclusion are just some of the hallmarks associated with building great teams. We innovate through a culture of ownership, being human and valuing our people's voice and perspective while creating an opportunity for them to become the best version of themselves and thrive personally and professionally.

What we are looking for

A Social Media Manager eager to join a highly disruptive start-up in a rapid growth phase and positioned to scale significantly in the coming months.

About the Role

  • Shape, and deliver a data driven social media and content strategy across key social channels. 

  • End-to-end management and growth of Ukheshe’s social channels, including scheduling and community management.

  • Developing campaigns rooted in a strategic approach by gathering audience, market and business insights, using a variety of tools including social insights platforms.

  • Project managing social media campaigns from initial response through to post campaign reporting. 

  • Campaign budget management – ensuring campaign profitability.

  • Manage multiple social media accounts (e.g. Facebook, Twitter, LinkedIn, TikTok) with a focus on community-building activities.

  • Create and publish organic, high-quality content that aligns with the brand voice and goals and drives engagement and growth.

  • Analyse and report on social media performance and campaigns, using metrics and insights to inform and adjust strategy as needed in order to engage and grow the community.

  • Monitor and respond to customer comments and messages in a timely and professional manner while identifying opportunities for growth and fostering a positive and engaged community.

  • Collaborate with the broader marketing team and internal stakeholders (this includes company spokespeople, Business Development and HR teams and internal staff) to ensure a cohesive brand message across all internal and external channels.

  • Keep abreast of social media trends,  technologies and analyse industry competitors, as well as evaluate new opportunities for the brand  that can drive growth and enhance community building.

  • Plan and host community-building events and initiatives, such as social media contests and online discussions.


  • Degree (or equivalent study) in marketing, communications, or related field with a focus on digital and social media.

  • 3+ years of experience managing social media for a brand within a rapid growth environment, with evidence of building and engaging with online communities. 

  • Experience in Adobe creative cloud, illustrator, InDesign etc. 

  • Excellent understanding of analytics and using data to help shape business and campaign decisions.

  • Proficiency in social media management tools (eg. Hootsuite, Canva, Miro).

  • Great communication skills with the ability to think strategically and a creative mindset. 

  • Keen interest in the ongoing development and future direction of social content, as well as a passion for the data and statistics behind social content.

  • Ability to work independently and as part of a team to drive growth through collaboration.

  • Detail and deadline oriented.

  • Strong interest and experience within the Fintech industry.

Purposeful Impact. Client Focus. Doing the Right Thing, Cultivating Excellence. Teamwork.

We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, neurodiversity or disability - whoever you are, if you’re curious, relentless and customer-obsessed, we want to hear from you.

Ukheshe does not accept unsolicited resumes from search firms/recruiters. Ukheshe will not pay any fees to search firms/recruiters if a search firm/recruiter submits a candidate unless an agreement has been entered into concerning the specific open position(s). Search firms/recruiters offering resumes to Ukheshe on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

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