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Full Time

Human Resources Operations Manager


Job Type

Full Time

About the Company

At Ukheshe, we’re known as a global, market-leading fintech enabler, and through our innovative technology, we are changing the world of payments. We believe that being bold, curious, having an entrepreneurial mindset, purposeful collaborations and diversity and inclusion are just some of the hallmarks associated with building great teams. We innovate through a culture of ownership, being human and valuing our people's voice and perspective while creating an opportunity for them to become the best version of themselves and thrive personally and professionally.

What we are looking for

A Human Resources Operations Manager eager to join a highly disruptive start-up in a rapid growth phase and positioned to scale significantly in the coming months.

About the Role

Role Purpose

As the Human Resources Operations Manager at Ukheshe, you will play a critical role in overseeing and managing the day-to-day operations of the HR department for the Ukheshe Group of Companies. You will collaborate with leadership, HR team members, and various departments to ensure effective and efficient development and implementation of HR processes, policies, and initiatives. Your role is pivotal in creating a positive and productive work environment, fostering employee engagement, and ensuring compliance with labour laws and regulations. You will be responsible for leading, managing and controlling HR operations and Team.

HR and Process Management:

  • Design, implement, and optimize HR processes, policies, and procedures in collaboration with HR team members and leadership.

  • Oversee the entire employee lifecycle, from recruitment and onboarding to performance management and offboarding.

Recruitment and Onboarding:

  • Lead recruitment efforts by working closely with hiring managers to identify staffing needs, conduct job interviews, and manage the selection process.

  • Develop and manage an efficient onboarding process that ensures new employees integrate smoothly into the organisation.

Employee Relations:

  • Handle employee concerns, grievances, and disciplinary matters, ensuring fair and consistent application of company policies.

  • Foster a positive work environment by promoting open communication and addressing employee needs.

Performance Management:

  • Implement and manage performance appraisal processes, providing guidance to managers on performance reviews and feedback.

  • Identify professional development opportunities and support career growth initiatives for employees. Support execution of PDP (Personal Development Process) and identify professional development needs on organisational and departmental level based on PDP results.

Benefits and Compensation:

  • Collaborate with finance and leadership to manage employee compensation, benefits programs, and rewards systems.

  • Keep abreast of industry trends to ensure the organization remains competitive in terms of compensation and benefits.

Compliance and Legal Matters:

  • Stay updated on labour laws and regulations to ensure the organization's HR practices are in compliance.

  • Manage documentation related to HR processes, contracts, and legal requirements.

  • Monitor HR process compliance and standards.

HR Analytics and Reporting:

  • Compile and analyse HR metrics to provide insights and recommendations for improving HR operations and employee engagement.

  • Generate regular reports for management and other Stakeholders, highlighting key HR performance indicators.

Team Leadership:

  • Supervise and provide guidance to HR team members, promoting their professional growth and development.

  • Foster a collaborative and inclusive team culture that encourages innovation and continuous improvement.

Time-Sheet Management:

  • Time tracking in Jira (Tempo) completed weekly, accurate project code allocation with a min average of 8 hours per workday.

Business Risk Management:

  • Compliance with company policies and procedures.

  • Complete all periodic mandatory policy and security training in accordance with Ukheshe’s guidelines.

  • Risk mindset applied and business risks actively raised to direct manager.


  • Bachelor's degree in Human Resources Management, Business Administration, or a related field (Master's preferred).

  • Proven experience (5+ years) in human resources operations or a similar role, preferably in the technology or fintech industry.

  • Strong understanding of labour laws, regulations, and HR best practices.

  • Excellent communication, interpersonal, and negotiation skills.

  • Proficiency in HR software and tools for recruitment, performance management, and data analysis.

  • Demonstrated leadership abilities and the capability to effectively manage a team.

  • Problem-solving skills with the ability to handle complex and sensitive situations.

  • Exceptional organizational skills and attention to detail. 

  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labour relations and negotiation. 

  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership techniques, production methods, and coordination of people and resources. 

  • Knowledge of Labour legislation, CCMA procedures, and Codes of Good Practice.

  • Create Effective Teams: An HR Operations Manager needs to lead and guide the HR operations team effectively, setting clear goals, providing direction, and fostering a collaborative environment. Managing a team of HR professionals requires the ability to delegate tasks, provide guidance, and ensure team members are motivated and performing well.

  • Communicate Effectively: Excellent communication skills are crucial for conveying policies, procedures, and changes to the HR team, as well as effectively communicating with employees, management, and other departments.

  • Energized by Challenges: HR operations involve handling a variety of complex issues. An HR Operations Manager should be adept at identifying problems, analysing situations, and finding creative solutions that align with both company policies and employee needs.

  • HR operations involve numerous tasks that often have strict deadlines: Effective time management skills are essential to ensure that all tasks are completed on time.

  • Proactively: Managing various HR processes, from recruitment to benefits administration, requires proactivity and strong organizational skills to ensure smooth operations and compliance with legal requirements.

  • Attention to Detail: HR processes often involve sensitive data, contracts, and legal documents. Attention to detail is essential to prevent errors and maintain accuracy in all HR operations.

  •   Understanding of market structure & dynamics: The HR landscape is constantly evolving due to changes in laws, regulations, and industry trends. An HR Operations Manager should be adaptable to these changes and able to adjust strategies and processes accordingly.

  • Conflict Resolution: HR operations can involve managing conflicts between employees or between employees and management. Effective conflict resolution skills are essential to maintain a harmonious work environment.

  • Ethics and Trust: Handling sensitive employee information and making decisions that affect employees' well-being requires a strong sense of ethics and integrity.

  • Analytical Skills: Increasingly, HR operations are relying on data-driven insights to make informed decisions. Basic data analysis skills can help an HR Operations Manager identify trends, track key performance indicators, and improve processes.

  •  Passion for Customer: Employees are often the "internal customers" of the HR department. A customer service-oriented approach helps in providing assistance, answering queries, and resolving issues promptly.

  • Passion for Technology: Many HR processes are managed through software and digital tools. Familiarity with HR management systems and other relevant software is beneficial for efficient operations.

Purposeful Impact. Client Focus. Doing the Right Thing, Cultivating Excellence. Teamwork.

We are an Equal Opportunity employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, neurodiversity or disability - whoever you are, if you’re curious, relentless and customer-obsessed, we want to hear from you.

Ukheshe does not accept unsolicited resumes from search firms/recruiters. Ukheshe will not pay any fees to search firms/recruiters if a search firm/recruiter submits a candidate unless an agreement has been entered into concerning the specific open position(s). Search firms/recruiters offering resumes to Ukheshe on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

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