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Full Time

Business Analyst

Location: Not office-based, working remotely most of the time. In the office when needed.

Job Type

Full Time

About the Company

At Ukheshe, we’re known as a global, market-leading fintech enabler, and through our innovative technology, we are changing the world of payments. We believe that being bold, curious, having an entrepreneurial mindset, purposeful collaborations and diversity and inclusion are just some of the hallmarks associated with building great teams. We innovate through a culture of ownership, being human and valuing our people's voice and perspective while creating an opportunity for them to become the best version of themselves and thrive personally and professionally.

What we are looking for

A Business Analyst eager to join a highly disruptive start-up in a rapid growth phase and positioned to scale significantly in the coming months.

About the Role

Job Purpose:
  • The main purpose of the job is to identify, analyze, and solve business problems by gathering and interpreting data, identifying opportunities for improvement, and recommending solutions.  

  • In doing so the business analyst helps the company implement technology solutions in a cost-effective way by determining the requirements of a project or programme, and communicating them clearly to stakeholders, facilitators, and partners.

Stakeholder collaboration and relations management:

  • Lead discussions with customers and other stakeholders to determine and understand their expectations, processes, and business requirements. 

  • Communicating effectively with internal and external stakeholders to ensure that the implications of the proposed solutions are understood.

Identifying, analysing and solving business problems and recommending technical solutions:

  • Gather, understand and communicate business requirements in the form of functional/technical specifications.

  • Understand from a technical point of view whether requirements are viable.

  • Select and report on best solutions evaluated to address the business requirements in terms of scope and budget.

  • Analysing and documenting business processes. 

  • Document workflows and results of business analysis and obtain sign-off on the specifications.

Identification and resolution risk factors relevant to the project:

  • Monitor, track, and control outcomes to resolve issues, conflicts, dependencies. 

  • Provide viable solutions and opportunities as they arise and identify opportunities for improvement on solutions.

Technical Advisory and Documentation:

  • Provide expert consulting services on Ukheshe services and platforms and related 3rd party platforms.

  • Document solutions and platform enhancements in relevant Ukheshe customer documentation.

Project Execution:

  • Translate functional/technical business requirements into Jira tickets for implementation by the development team.

  • Creation of Jira ticket creation based on the work been done. (Testing, New Project, support, etc).

  • Be the point of contact between developers and business.

  • Conducting UAT testing and reporting issues using Jira tickets.

  • Managing customer UAT progress and completion.

Technical Support:

  • Provide 3rd level technical support for live projects.

  • Perform root cause analysis and debugging to address customer issues.


  • Bachelor’s degree in Information Technology, Computer Science, or any other related discipline. 

  • Completed or currently completing a Business System Analysis course.

  • At least 2-3 years’ experience as a Business Analyst.  

  • Strong computer literacy skills.

  • Sound understanding of mobile applications, web-based applications, and backend systems. 

  • Strong project management skills. 

  • Written and verbal communication skills. 

  • Interpersonal relationships and customer management skills. 

  • Ability to work in an ambiguous environment. 

  • Business acumen. 

  • Knowledge of various systems and the ability to learn/ master new software (Jira, Smartsheets, Draw. Io, Confluence, Google Drive, Microsoft Office).

  • Problem solving – find solutions when emotions are involved.

  • Stress tolerance – coping with stressful situation.

  • Innovation – creative and open-mindedness. 

  • Interpersonal relationships – building mutually satisfying relationships.

  • Empathy – understanding & appreciating how others feel.

  • Independence – be self-directed and free from emotional dependency.

  • Assertiveness – communicating feelings and beliefs; being non-offensive.

  • Leadership – willingness to lead, take charge of situations, offer opinions and directions to others.

  • Multitasking – dealing with several activities at a time, enjoy being given new tasks before they have finished another.

  • Teamwork – cooperation with others, good-natured attitude and encouraging people.

  • Persistence – sticking with tasks, not giving up, dislike leaving things unfinished.

  • Rule following – adhere to rules and strictly follow work regulations.

  • Attention to detail – focus on details, strive for perfection and be well organized.

  • Planning – enjoy making detailed plans and long-terms plans.

  • Analytical thinking – like solving complex problems, carefully analyse information and use logic to address issues and problems.

Purposeful Impact. Client Focus. Doing the Right Thing, Cultivating Excellence. Teamwork.

We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, neurodiversity or disability - whoever you are, if you’re curious, relentless and customer-obsessed, we want to hear from you.

Ukheshe does not accept unsolicited resumes from search firms/recruiters. Ukheshe will not pay any fees to search firms/recruiters if a search firm/recruiter submits a candidate unless an agreement has been entered into concerning the specific open position(s). Search firms/recruiters offering resumes to Ukheshe on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

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